Not just good, but great. Most of you have not read my saga with Hewlett Packard. I wrote several posts about my struggle with their tech support, bad customer service and my desire to get my 4 month old computer repaired or replaced. It started here and ended here. There are 16 posts all together chronicling my struggle with Hewlett Packard but if you really
I just wanted to add two more things about my experience with HP tech support. I have to give credit where it is due and HP did send the new computer in all recyclable material. There was no Styrofoam. I'm very pleased about that because I can recycle the whole thing after 20 days and not have to fill up my garbage container. * and
The new computer that Hewlett-Packard sent me seems to be working fine. I hope that if it is going to crash it does it in the next 20 days. I dread the thought of having to call tech support again.I was sent a survey by HP this morning to critique their service. You can imagine how I answered it. I hope they pay attention but
The new computer arrived! I am setting it up right now. I have to load a bunch software and all the security so I'll be busy for the evening.So far it seems to be working.
I received a call from Jeff this morning asking me what was going on. I assume he read the last post. I told him I talked to "Ned" and he was sending me a box to return my computer for repair."He wasn't supposed to call you." Jeff said. "Let me check some things, I'll call you back this afternoon."Jeff sounded irritated. I'm not sure if
On Saturday I sent emails to the corporate executives at HP. I received a couple of out of office auto replies giving phone numbers in the event of an emergency. I have not used them yet. Since it was Saturday and a holiday weekend I was going to wait until Monday (today) before I did anything else. 10:59 am CDT I got a call from
I left the computer running as I had been instructed by the tech support woman. After a few hours the computer shut down. I turned it back on and had the same CPU fan failure on the screen for a split second before it shut down again. It will not restart. I'm not surprised. I don't have it in me to call tech support today.
I decided to walk away from the devil that has possessed my computer or my own bad Karma. It seemed to me a trip to the liquor store was called for. When I turned on my car, AC/DC was on the radio with Hell's Bells. My ex husband's van broke down yesterday. I have a spare vehicle so I drove it to his house in
I spoke with Moung or Maura in tech support. I'm not sure how its spelled. The regular tech support. I won't go through the whole thing but she told me that my mother board had not been shipped. I said it had because I received it today. She told me I had not. I repeated that I did indeed get a mother board today and
Tyson did not call back at 5:00pm so at 5:20pm I called him. A very nice Canadian woman answered and said that Tyson was on the phone with another customer. No problem I said I could wait. She said that he was off in ten minutes and would probably not get back to me until Monday. She sounded sad about this. As I said she
