Hewlett Packard | Redhead Ranting

Saga continues

I called Tyson, my case manager at Hewlett-Packard at 4:13pm central daylight time. Steve answered, asked very politely if he could help me. I said I had spoken with Tyson before but was happy to talk to him. I gave him my case number and he put me on hold to look for Tyson.When I talked to Tyson before he was short with me and

Saga continuesJen2008-03-21T15:40:00-05:00

Tech Arrived at 1pm

This morning I received the motherboard, the hard drive and a few recovery discs. They were addressed to a Mr. A. Tabob, there is no one in the house with a name remotely like that. I took a risk since I could see they were from Hewlett-Packard and opened the packages. About an hour later I received a call from the technician who was scheduled

Tech Arrived at 1pmJen2008-03-21T14:37:00-05:00

Hewlett-Packard doesn’t have a great track record.

I have a feeling I have entered into Hewlett-Packard hell. I googled customer service and HP and came up with a boat load of complaints: http://www.my3cents.com/showReview.cgi?id=17012&s=1827 http://www.granneman.com/personal/journals/hpsterribleservice/index.htm http://www.ripoffreport.com/reports/0/228/RipOff0228175.htm http://www.ripoffreport.com/reports/0/314/RipOff0314567.htm http://www.ripoffreport.com/reports/0/314/RipOff0314053.htm http://forums12.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1206064676530+28353475&threadId=1129127 http://sanjose.bbb.org/WWWRoot/Report.aspx?site=68&bbb=1216&firm=207934 http://www.complaints.com/march2002/complaintoftheday.march17.2.htm http://www.ripoffreport.com/reports/0/282/RipOff0282879.htm http://hewlett-packard.pissedconsumer.com/technician-coming-sometime-this-century-20080307114864.html http://www.news.com/Hurd-HPs-founders-would-be-appalled/2100-1014_3-6120939.html These are just the tip of the iceberg. Sadly most of these remain unresolved. The consumer gave up after being worn down by poor customer service. How much time

Hewlett-Packard doesn’t have a great track record.Jen2008-03-20T20:34:00-05:00

an email from HP!

HP responded to my email. I feel so special. Too bad they couldn't even use my name. Here it is:Thank you for taking the time to share your comments with HP.They have been forwarded to the appropriate people within Hewlett-Packard for review and action, as needed.Regards,CEO Customer Relations

an email from HP!Jen2008-03-20T15:10:00-05:00

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