I have a feeling I have entered into Hewlett-Packard hell. I googled customer service and HP and came up with a boat load of complaints:
These are just the tip of the iceberg. Sadly most of these remain unresolved. The consumer gave up after being worn down by poor customer service. How much time is the average consumer willing to invest for a piece of equipment that costs under $2000.00? Mine didn’t cost that much and I am willing to go the distance but I have a feeling that I should just go out now and buy a new computer that is not an HP. I have a feeling after reading these stories that I will save myself considerable aggravation if I throw in the towel now. Which I suspect is exactly what they are counting on. It seems to me that if you have so many complaints you can do one of two things. You can replace the defective merchandise to the customer’s satisfaction or you can make a better product. Or you can do what HP does and ignore the problems (customers) and hope they go away.
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