Puffle Pyramid
Image by Jagrap via Flickr

I was going to write a post today about what is wrong with the Republican party and what they need to do to fix it. However, I realized that only two of my regular readers would be interested in what I had to say on that subject and Jayne would skewer my every point, and probably rightfully so because she is smarter than me and she has a size four ass which intimidates me and thus I would cave to her every argument. I also nixed it because there might be some research involved.

That was the post that was going to be here today, or tomorrow, depending on when I got around to writing it but then this exchange took place and it seemed much better ( my vocabulary is gone, I can’t think or speak like an adult anymore. I blame the kids) since I thought it was funny. And it’s just a matter of copying and pasting.

I do need to set it up a bit. I also need to apologize that this will be long because it will be.

Yesterday I bought my daughter a pink Puffle. A Puffle is a baseball sized stuffed toy with troll like hair. They are related to the Club Penguin website which is owned by Disney. The website is filled with games and other things that children like to do. When you buy a Puffle you get a secret code which unlocks items for your penguin or Puffle (I’m not really sure). Things like clothing or furniture. It’s kinda like a Sims games for 7 year olds.

We got the code and unlocked a couple of items in a treasure book. The treasure book was open on the screen when my daughter was distracted by something shiny and closed the treasure book page thus losing her items. At least I think that is what happened. She forgot about all of this until late last night when she logged in to play with her virtual penguin and Puffle. She could not find the treasure book and asked me for help.

I could not find the book either and after considerable searching of the site I found the help button and sent in this query to the customer support center. I did not expect a reply that night or at all really but was rather surprised to see that someone was manning the service center at 10 pm my time. Below is the complete email thread. Hewlett Packard could take a lesson from Club Penguin and Disney.


My daughter unlocked items in the treasure book, or at least activated the treasure book. Now she can’t find it. Where can she access the items she unlocked? Thanks


Dear Parent,

Thank you for your email.

I understand that your daughter has recently unlocked a coin code that she received with Club Penguin merchandise.

Looking into her account, ‘Zoe52625’  I can see that the items recently unlocked a Pink Puffle, along with receiving the 1500 bonus coins. The 1500 coins have been automatically added to her account, as for the Pink Puffle, it can be found in her igloo.

Along with these items your daughter was entitled to unlock one more item from the Treasure Book.

The number of items that you can unlock will depend on which toy you buy. With a soft toy penguin or puffle, or a set of Mix-and-Match figurines you can unlock two great items from the Treasure Book for every code you enter. By purchasing any of our Vehicles or Playsets you’ll be able to unlock four items.

Keep in mind that you get items for every code you enter – the more toys you have, the more you can unlock!

Unlocking a book code online is different from unlocking a toy. If you buy a Club Penguin book that has the ‘Unlock Items Online’ symbol on the front cover, you unlock a one-time-only blue book item for your penguin to carry around online.  For every book you unlock after that coins are added to your account.

For more information on how to unlock items online, please visit the following link:


In saying that, due to your daughter only unlocking the Pink Puffle we would be more than happy to make an exception and add one more item from Treasure Book 9 to your daughter’s penguin account.

**Please note that we will not be able to add items to your daughters penguin account in the future if a similar issue arises.

Therefore please make sure to unlock all the items that you get with your code before you click done.

Once we receive the item your daughter would like added to her account, we will be more than happy to do so. We will also need to receive the following information for verification purposes. Please provide the full name of the credit card holder and the email address submitted at the time of purchase.

If you have any additional questions please include them in your reply.


Club Penguin Support



Thank you for getting back to me so quickly. I must apologize up front because I don’t ‘get’ the whole Puffle thing and therefore cannot explain it properly to my seven year old daughter. She would like to have unlocked the white Puffle. I assume that is not a possibility and that she would have to convince me to buy another Puffle from Target thus causing me to spend another $100 at least so I am allowed out of the store. Of course she does not understand how Target works. If unlocking a white Puffle is not possible she would like the brown hair.

*credit card information removed from thread because I am not an idiot*

Thank you for you prompt help, I would like to go to bed and this will appease her until the morning, and maybe, just maybe she will stop blaring Justin Beiber on Youtube. School starts in a few days and all will be fine then. I have no idea why I am explaining this to you.



Dear Jennifer,

Thank you for your reply. We are always more than happy to help.

I understand that it may be confusing and hard to understand some aspects of Club Penguin especially in regards to Puffles and unlocking items. Please know that we will gladly assist you with any questions or inquiries that you have, please do not hesitate to contact us.

Using your name and the email address you have provided I have been able to successfully verify ownership of the penguin account ‘Zoe52625’.

In saying that, I would be more than happy to add a White Puffle to your daughters penguin account ‘Zoe52625’. This will now mean that she has a Pink Puffle and a White Puffle in her igloo.

**Please note, that we will need to receive a name for your daughters new White Puffle before we can add it to her account.

I would like to take this time to let you know that in the future if your daughter is to unlock a clothing or accessory item from the Treasure Books these items can be found in her penguin’s clothing inventory.

To access her penguin’s clothing inventory:

– Click on her penguin (this brings up what is called your Player Card)
– Click on the tab on the right side of your Player Card

If you would like to select different categories, click on the ‘All Items’ button found on the bottom of your player card.

We look forward to hearing from you and receiving the name for the White Puffle.


Club Penguin Support



Thank you so much for the white Puffle! My daughter would like to name it Snow. Please feel free to add any numbers necessary to the name if ‘Snow’ has already been used.

Thank you so much for you help, I really appreciate it.



Thank you for your quick reply. As requested I have added a White Puffle called ‘Snow’ to your daughter’s account ‘Zoe52625’.

The next time your daughter logs in, she will be able to see her new Puffle waiting for her in her igloo.

Please feel free to email us if you every require any help or have any further questions about the site. I hope you and your child continue to enjoy Club Penguin.

Kind regards,




What happened to Katherine? She did such a wonderful job.

We see the new Puffle! Thank you so much for all your amazing customer support.



Katherine (who is obviously back from her break):

Dear Jennifer,

Thank you for your reply and kind words.

I am happy to hear that Caroline added the White Puffle; Snow, to your daughter’s penguin account. I hope that your daughters penguin enjoys it’s new pet puffles.

If you have any additional questions in the future please do not hesitate to contact us. Club Penguin has offices all around the globe full of many customer service representatives who are always happy to help.

These people take their Puffles and their costumer service very seriously. Not once did they break and let on that they were emailing me about virtual blobs of toys with troll hair.

*This is not a paid post, I did not receive any Puffles in exchange for my article on Puffles. While my daughter did receive a white Puffle to her online account, meaning she got a virtual Puffle and not a real one, it happened before I decided to write this article.

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