- Image by Jagrap via Flickr
I was going to write a post today about what is wrong with the Republican party and what they need to do to fix it. However, I realized that only two of my regular readers would be interested in what I had to say on that subject and Jayne would skewer my every point, and probably rightfully so because she is smarter than me and she has a size four ass which intimidates me and thus I would cave to her every argument. I also nixed it because there might be some research involved.
That was the post that was going to be here today, or tomorrow, depending on when I got around to writing it but then this exchange took place and it seemed much better ( my vocabulary is gone, I can’t think or speak like an adult anymore. I blame the kids) since I thought it was funny. And it’s just a matter of copying and pasting.
I do need to set it up a bit. I also need to apologize that this will be long because it will be.
Yesterday I bought my daughter a pink Puffle. A Puffle is a baseball sized stuffed toy with troll like hair. They are related to the Club Penguin website which is owned by Disney. The website is filled with games and other things that children like to do. When you buy a Puffle you get a secret code which unlocks items for your penguin or Puffle (I’m not really sure). Things like clothing or furniture. It’s kinda like a Sims games for 7 year olds.
We got the code and unlocked a couple of items in a treasure book. The treasure book was open on the screen when my daughter was distracted by something shiny and closed the treasure book page thus losing her items. At least I think that is what happened. She forgot about all of this until late last night when she logged in to play with her virtual penguin and Puffle. She could not find the treasure book and asked me for help.
I could not find the book either and after considerable searching of the site I found the help button and sent in this query to the customer support center. I did not expect a reply that night or at all really but was rather surprised to see that someone was manning the service center at 10 pm my time. Below is the complete email thread. Hewlett Packard could take a lesson from Club Penguin and Disney.
Me:
My daughter unlocked items in the treasure book, or at least activated the treasure book. Now she can’t find it. Where can she access the items she unlocked? Thanks
Katherine:
Dear Parent,
Thank you for your email.
I understand that your daughter has recently unlocked a coin code that she received with Club Penguin merchandise.
Looking into her account, ‘Zoe52625’ I can see that the items recently unlocked a Pink Puffle, along with receiving the 1500 bonus coins. The 1500 coins have been automatically added to her account, as for the Pink Puffle, it can be found in her igloo.
Along with these items your daughter was entitled to unlock one more item from the Treasure Book.
The number of items that you can unlock will depend on which toy you buy. With a soft toy penguin or puffle, or a set of Mix-and-Match figurines you can unlock two great items from the Treasure Book for every code you enter. By purchasing any of our Vehicles or Playsets you’ll be able to unlock four items.
Keep in mind that you get items for every code you enter – the more toys you have, the more you can unlock!
Unlocking a book code online is different from unlocking a toy. If you buy a Club Penguin book that has the ‘Unlock Items Online’ symbol on the front cover, you unlock a one-time-only blue book item for your penguin to carry around online. For every book you unlock after that coins are added to your account.
For more information on how to unlock items online, please visit the following link:
http://www.clubpenguin.com/toys/unlock_tutorial.htm
In saying that, due to your daughter only unlocking the Pink Puffle we would be more than happy to make an exception and add one more item from Treasure Book 9 to your daughter’s penguin account.
**Please note that we will not be able to add items to your daughters penguin account in the future if a similar issue arises.
Therefore please make sure to unlock all the items that you get with your code before you click done.
Once we receive the item your daughter would like added to her account, we will be more than happy to do so. We will also need to receive the following information for verification purposes. Please provide the full name of the credit card holder and the email address submitted at the time of purchase.
If you have any additional questions please include them in your reply.
Kindly,
Katherine
Club Penguin Support
Me:
Katherine,
Thank you for getting back to me so quickly. I must apologize up front because I don’t ‘get’ the whole Puffle thing and therefore cannot explain it properly to my seven year old daughter. She would like to have unlocked the white Puffle. I assume that is not a possibility and that she would have to convince me to buy another Puffle from Target thus causing me to spend another $100 at least so I am allowed out of the store. Of course she does not understand how Target works. If unlocking a white Puffle is not possible she would like the brown hair.
*credit card information removed from thread because I am not an idiot*
Thank you for you prompt help, I would like to go to bed and this will appease her until the morning, and maybe, just maybe she will stop blaring Justin Beiber on Youtube. School starts in a few days and all will be fine then. I have no idea why I am explaining this to you.
Jennifer
Katherine:
Dear Jennifer,
Thank you for your reply. We are always more than happy to help.
I understand that it may be confusing and hard to understand some aspects of Club Penguin especially in regards to Puffles and unlocking items. Please know that we will gladly assist you with any questions or inquiries that you have, please do not hesitate to contact us.
Using your name and the email address you have provided I have been able to successfully verify ownership of the penguin account ‘Zoe52625’.
In saying that, I would be more than happy to add a White Puffle to your daughters penguin account ‘Zoe52625’. This will now mean that she has a Pink Puffle and a White Puffle in her igloo.
**Please note, that we will need to receive a name for your daughters new White Puffle before we can add it to her account.
I would like to take this time to let you know that in the future if your daughter is to unlock a clothing or accessory item from the Treasure Books these items can be found in her penguin’s clothing inventory.
To access her penguin’s clothing inventory:
– Click on her penguin (this brings up what is called your Player Card)
– Click on the tab on the right side of your Player Card
If you would like to select different categories, click on the ‘All Items’ button found on the bottom of your player card.
We look forward to hearing from you and receiving the name for the White Puffle.
Kindly,
Katherine
Club Penguin Support
Me:
Katherine,
Thank you so much for the white Puffle! My daughter would like to name it Snow. Please feel free to add any numbers necessary to the name if ‘Snow’ has already been used.
Thank you so much for you help, I really appreciate it.
Caroline:
Hello,
Thank you for your quick reply. As requested I have added a White Puffle called ‘Snow’ to your daughter’s account ‘Zoe52625’.
The next time your daughter logs in, she will be able to see her new Puffle waiting for her in her igloo.
Please feel free to email us if you every require any help or have any further questions about the site. I hope you and your child continue to enjoy Club Penguin.
Kind regards,
Caroline
Me:
Caroline,
What happened to Katherine? She did such a wonderful job.
We see the new Puffle! Thank you so much for all your amazing customer support.
Regards,
Jennifer
Katherine (who is obviously back from her break):
Dear Jennifer,
Thank you for your reply and kind words.
I am happy to hear that Caroline added the White Puffle; Snow, to your daughter’s penguin account. I hope that your daughters penguin enjoys it’s new pet puffles.
If you have any additional questions in the future please do not hesitate to contact us. Club Penguin has offices all around the globe full of many customer service representatives who are always happy to help.
These people take their Puffles and their costumer service very seriously. Not once did they break and let on that they were emailing me about virtual blobs of toys with troll hair.
*This is not a paid post, I did not receive any Puffles in exchange for my article on Puffles. While my daughter did receive a white Puffle to her online account, meaning she got a virtual Puffle and not a real one, it happened before I decided to write this article.
*no Puffles were harmed during the writing of this post
I can’t honestly say that.
I do believe that this is far more entertaining than a post on the Republican Party which would have had to include way too many expletives.
I’m okay with swearing, I’ve spent half the summer swearing.
Me, too. And the other half sighing.
If it’s related to Disney that’s why. They have the worlds best customer service.
They train the heck out of their people.
Puffle? You’re kidding me…
Do they get high and come up with these names?
I don’t know why every time I read Puffle I thought Tribble in my head.
I’d like to see Walmart try some of this customer service on for size (-:
That was too much. Pufies, eh? If your daughter can do all that on the computer how soon will it be before she starts writing your posts for you!
It saddens me that you haven’t noticed that indeed she has been writing my
posts for me, for the last two months at least.
Pufies Noname? It’s PUFFLES, dude. Rhymes with truffles.
Hey, I don’t even know what puffles are, but those people do great customer service. Wordy, but good. It may not be a paid post, but you should get something for your glowing write up of them.
Now THAT is customer service! Now, I must say, you write the funniest emails:
“…she would have to convince me to buy another Puffle from Target thus causing me to spend another $100 at least so I am allowed out of the store. Of course she does not understand how Target works.”
Hahahahahaahahahahaha!
Also,
*credit card information removed from thread because I am not an idiot*
Killjoy 🙂
You will notice she never acknowledged that she was amused, and maybe she
wasn’t, she never cracked.
I also noticed that and thought she was a tad priggish for that, however she did do everything you asked so I let it slide.
Jayne would’ve skewered you, and I would’ve grilled and eaten you.
But, politics aside, you poor misguided conservative, you, this is a damned funny exchange. Also, and I hate to admit this, it demonstrates that it’s best to “let the market decide,” even where Puffles are concerned. Before you know it, I’ll be endorsing the “trickle down” theory of economics that Reagan made so popular.
And I will so be kicking your ass down to my size.
Hi there! I have read your article, and I must say it’s quite fascinating. What you have written is a general feeling but the way you have embedded the feeling into text is admirable.
basement waterproofing
Way to embed the feeling into your text, Jen.
Oy. Unfortunately I know ALL ABOUT puffles, penguins, igloos, sensei, the special parties on holidays in which a background is unlocked, etc., etc.
I am very impressed with the customer service, however. Disney sure knows who butters their bread. Hint — it ain’t the kid.
I’m a Republican. So add me to the mix. But I am not a “blue-blood” Republican, I am a *whisper* Tea Party Republican! I love to tell people that I think Ann Coulter is just too darn insipid for me!
You don’t need to be a size 4 to be correct. Any size Conservative will do. 😀
Never heard of Club Penguin before. Huh. (I’m one of those wacky conservatives that doesn’t watch TV, either, because it’s all liberal slant, anyway).
Anytime you need political support, hey, let me know. I eat liberals for lunch.
Really…? Bring it on.
LMAO, I love it!
By the way, I was really ready to jump on the “what’s wrong with the Republican’s bandwagon” from a foreigner’s point of view and would have anyway but after the morning I’ve had I’m not up for the confrontation….suffice it to say Glenn Beck would be the first thing on my list.
Oh, my god! When did childhood become so complicated, and why can’t Katherine work for RCN???
Awesome. I can’t tell you how often I’ve complained, been met with initial “concern,” followed by complete forgetfulness. Apparently, I as a customer just am not important enough for follow up.
Aw, come on. It would have been fun. And you should be educating yourself on the issues. You’re a smart cookie with an influential voice.
Eisenhower, a Republican of whom I’m a big fan (except for that nasty little overthrow of a democratically elected government in Iran in the 50s) launched the biggest public works/stimulus in this nation’s history — the building of our interstate highway system. It puts thousands of people to work and help create the prosperity we enjoyed for almost the next two decades. Today he wouldn’t be welcome in the party and we’d still be crossing the country on back roads. I was also a big fan of Gerald Ford (well, really it was Betty I liked), but I did vote for him — another one that couldn’t get elected today. Here’s what’s wrong with the Republican party. It’s been hijacked by neo-cons who are so far to the right, they make the center look radical. A moderate Republican can’t get elected today. And that’s pretty much the whole story.
I would never skewer you. I adore you. And besides, I’m afraid you wouldn’t send me any bourbon balls this Christmas if I did. 😉
Head. Gonna. Splode.
Did you really just write a whole post on Puffles and/or Club Penguin?? At what point did we lose it??? I only sympathize because I know what you are talking about.
This is SO FUNNY! Thank heavens my daughter doesn’t know about these things… those darn webkinz things KILLED me. Sorry Katherine had to go. I was quite attached to her!
OMG, those were the NICEST and most HELPFUL people EVER.
Im glad they unlocked a white puffle aptly named ‘Snow’ for your daughter!
Hello Katherine you rote a ticket ID and i dont know what it is or where to put it so can you help me with this i dont even know if this is a older version or a new version so please help me with it my sons crying because he waited so long for it and it did’t work so please get a one that works please?