My coffee maker went on the fritz a couple of weeks ago. I have a Kitchen Aid coffee maker. I bought it about a year ago when my other one died after a good run of 6 or 7 years. I don’t remember the brand of the last one but it was cheap. The Kitchen Aid coffee maker was not cheap but it looked slick and it had a timer on it so I could have coffee when I woke up. I like having coffee right when I get up. It makes me happy.
On my list of things to do, a very long list, was Googling this err2 to see what I had to do to fix it. I had long since thrown away the guide for the coffee maker since I know how to make coffee and don’t need directions. Duh.
I found out rather quickly that the error is a fried motherboard or heating element. There is no fix but Kitchen Aid has been replacing this defective model left right and center. I called them this morning and found out that they will not replace mine since I can not come up with a proof of purchase, don’t remember where I bought it, and it is out of warranty according to the serial number on it. It seems it was manufactured in 2006 even though it was probably in the stores in 2007. Whatever. I was offered a discount on a similar model that made 14 cups of coffee, something I do not need since my 10 cup coffee maker is bigger than I need every day.
Why the hell would I want to buy an equally expensive, larger coffee maker that will probably fail in a year too? For the amount I would pay if I took his offer I could get one of those fancy dancy one cup deals that uses the little cartridges. The kind I really want.
The guy was nice, he spoke English and he was trying to be helpful (he also probably had a cup of coffee this morning) but this stinks. I need coffee. I NEED coffee. What if I were a postal worker or some shit? What if I was a trucker? Yeah, I could go and spend $4 for a cup of coffee at Starbucks but I like my own shitty coffee that I make. I’m used to it and I don’t want to have to get dressed up before I get my fix.
Bastards! See I’m getting more irritated as I sit here stewing about the bad customer service that Kitchen Aid offers.
Why can’t we make things that last? And if they do fail why can’t we graciously replace them? A product that is only a year old should not be considered old enough to be worn out.
Alright, I’m off to Starbucks.