I left the computer running as I had been instructed by the tech support woman. After a few hours the computer shut down. I turned it back on and had the same CPU fan failure on the screen for a split second before it shut down again. It will not restart. I'm not surprised. I don't have it in me to call tech support today.
HP responded to my email. I feel so special. Too bad they couldn't even use my name. Here it is:Thank you for taking the time to share your comments with HP.They have been forwarded to the appropriate people within Hewlett-Packard for review and action, as needed.Regards,CEO Customer Relations