Hewlett-Packard doesn’t have a great track record.
I have a feeling I have entered into Hewlett-Packard hell. I googled customer service and HP and came up with a boat load of complaints: http://www.my3cents.com/showReview.cgi?id=17012&s=1827 http://www.granneman.com/personal/journals/hpsterribleservice/index.htm http://www.ripoffreport.com/reports/0/228/RipOff0228175.htm http://www.ripoffreport.com/reports/0/314/RipOff0314567.htm http://www.ripoffreport.com/reports/0/314/RipOff0314053.htm http://forums12.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1206064676530+28353475&threadId=1129127 http://sanjose.bbb.org/WWWRoot/Report.aspx?site=68&bbb=1216&firm=207934 http://www.complaints.com/march2002/complaintoftheday.march17.2.htm http://www.ripoffreport.com/reports/0/282/RipOff0282879.htm http://hewlett-packard.pissedconsumer.com/technician-coming-sometime-this-century-20080307114864.html http://www.news.com/Hurd-HPs-founders-would-be-appalled/2100-1014_3-6120939.html These are just the tip of the iceberg. Sadly most of these remain unresolved. The consumer gave up after being worn down by poor customer service. How much time