No Call From Tyson

Tyson did not call back at 5:00pm so at 5:20pm I called him. A very nice Canadian woman answered and said that Tyson was on the phone with another customer. No problem I said I could wait. She said that he was off in ten minutes and would probably not get back to me until Monday. She sounded sad about this. As I said she

No Call From Tyson2008-03-21T16:45:00-05:00

Saga continues

I called Tyson, my case manager at Hewlett-Packard at 4:13pm central daylight time. Steve answered, asked very politely if he could help me. I said I had spoken with Tyson before but was happy to talk to him. I gave him my case number and he put me on hold to look for Tyson.When I talked to Tyson before he was short with me and

Saga continues2008-03-21T15:40:00-05:00

Tech Arrived at 1pm

This morning I received the motherboard, the hard drive and a few recovery discs. They were addressed to a Mr. A. Tabob, there is no one in the house with a name remotely like that. I took a risk since I could see they were from Hewlett-Packard and opened the packages. About an hour later I received a call from the technician who was scheduled

Tech Arrived at 1pm2008-03-21T14:37:00-05:00

Hewlett-Packard doesn’t have a great track record.

I have a feeling I have entered into Hewlett-Packard hell. I googled customer service and HP and came up with a boat load of complaints: These are just the tip of the iceberg. Sadly most of these remain unresolved. The consumer gave up after being worn down by poor customer service. How much time

Hewlett-Packard doesn’t have a great track record.2008-03-20T20:34:00-05:00

an email from HP!

HP responded to my email. I feel so special. Too bad they couldn't even use my name. Here it is:Thank you for taking the time to share your comments with HP.They have been forwarded to the appropriate people within Hewlett-Packard for review and action, as needed.Regards,CEO Customer Relations

an email from HP!2008-03-20T15:10:00-05:00

HP/Compaq Customer Support, or lack of, Continues…

I received a call from Tyson today. He is the case manager/supervisor that Mahmoud escalated the case to. He again asked for my credit card number and explained that they needed it because they had trouble with customers not returning the defective hard drive. I asked him how much would be charged if it was not returned and he said it could be few hundred

HP/Compaq Customer Support, or lack of, Continues…2008-03-20T14:10:00-05:00

My Computer Crashed!

My computer crashed yesterday. A complete crash. I just bought the computer in December of last year. The computer is four months old. I have a Compaq Presario SR5250NX. I'm not sure why it crashed. I downloaded Apple's Safari for Windows yesterday to see if it really was faster than Firefox as it claimed. After the installation my computer slowed to a crawl. I ran

My Computer Crashed!2008-03-20T07:20:00-05:00

About Redhead Ranting

Redhead Ranting is the rantings of a frazzled, twice divorced mother of two who freelances and cares for two stupid dogs while writing her memoir against incredible and unbelievable odds (but will make a wonderful book one day).

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